Artificial Intelligence and Chatbots

Jizeen

Juniper Research estimated that the annual spending on AI in Retail will reach $7.3B by 2022. At the same time, most of the AI and machine learning solutions in Retail revolve around customer experience, 74% of them to be exact. Smart chatbots and robots have the potential to eliminate cashiers. AI and machine learning systems:

  • Enable personalized recommendations of makeup (Sephora and Olay).
  • Help consumers find the right clothes sizes (ASOS).
  • Simplify store navigation (Macy’s).
  • Measure customer preferences (Uniqlo).

Outside of customer experience, Artificial Intelligence in Retail can:

  • Improve logistics & stock management.
  • Streamline food preparation and manufacturing process.
  • Measure marketing data. 
  • Drive smarter business decisions. 

AI permeates various aspects of retail constantly finding new creative applications. At this point, it’s quite obvious that AI will be part of the retail landscape for decades to come.

0 Comments

Leave a Reply

More great articles

Technology and Customer Relationship Management

Technology, and especially the technology-enabled by the Internet, has had enormous repercussions for CRM (customer relationship management). In many cases,…

Read Story

Why you should not buy Android POS System for your retail or restaurant counter?

Android POS systems are a lot cheaper, but does it suit your business?First and foremost, Android is designed primarily for…

Read Story

Geolocation

The launch of iBeacon and geolocation tech has changed the way stores communicate and engage with their customers. According to…

Read Story
Arrow-up